How consumers respond to embarrassing service encounters : a dehumanization perspective
Yixia Sun, Xuehua Wang, JoAndrea Hoegg, and Darren W. Dahl
| Year of publication: |
2023
|
|---|---|
| Authors: | Sun, Yixia ; Wang, Xuehua ; Hoegg, JoAndrea ; Dahl, Darren W. |
| Subject: | embarrassment | self-service | mechanistic service | dehumanization | Konsumentenverhalten | Consumer behaviour | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/00222437221130721 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014322141