How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany
| Year of publication: |
2006
|
|---|---|
| Authors: | Walsh, Gianfranco ; Dinnie, Keith ; Wiedmann, Klaus-Peter |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 20.2006, 6, p. 412
|