How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?

Myoung-Soung Lee and Jaewon Yoo

Year of publication:	2023
Authors:	Lee, Myoung-Soung ; Yoo, Jaewon
Subject:	Ambiguous customer expectation \| Boundary-spanning behaviors (BSBs) \| Customer demandingness \| Employees stewardship toward customers \| Job demands-resources (JD-R) model \| Beziehungsmarketing \| Relationship marketing \| Verkaufspersonal \| Salespeople \| Konsumentenverhalten \| Consumer behaviour \| Arbeitsverhalten \| Work behaviour \| Bankberufe \| Bank employees \| Verhalten in Organisationen \| Organizational behaviour \| Arbeitskräfte \| Workforce \| Kundenzufriedenheit \| Customer satisfaction \| Leistungsmotivation \| Work motivation \| Dienstleistungsqualität \| Service quality

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/IJBM-12-2022-0541 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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