How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Myoung-Soung Lee and Jaewon Yoo
| Year of publication: |
2023
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|---|---|
| Authors: | Lee, Myoung-Soung ; Yoo, Jaewon |
| Published in: |
International journal of bank marketing. - Bingley : Emerald, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 41.2023, 7, p. 1945-1973
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| Subject: | Ambiguous customer expectation | Boundary-spanning behaviors (BSBs) | Customer demandingness | Employees stewardship toward customers | Job demands-resources (JD-R) model | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Bankberufe | Bank employees | Verhalten in Organisationen | Organizational behaviour | Arbeitskräfte | Workforce | Kundenzufriedenheit | Customer satisfaction | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-12-2022-0541 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014470760