How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Lujun Su, Bocong Jia, Yinghua Huang
| Year of publication: |
2022
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|---|---|
| Authors: | Su, LuJun ; Jia, Bocong ; Huang, Yinghua |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 92.2022, p. 1-15
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| Subject: | Negative event | Perceived betrayal | Relationship quality | Tourism boycott | tourism destination | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Tourismus | Tourism | Tourismuswirtschaft | Tourism industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Konsumentenboykott | Consumer boycott | Tourismusregion | Tourism destination | Event-Marketing | Event marketing | Destinationsmanagement | Destination management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2022.104536 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013326665