How do tourists with disabilities respond to service failure? : an application of affective events theory
Bongkoo Lee, Soyoung An, Jungho Suh
| Year of publication: |
2021
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|---|---|
| Authors: | Lee, Bong Koo ; An, Soyoung ; Suh, Jungho |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 38.2021, p. 1-12
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| Subject: | Affective events theory | Basic needs | Complaint behavior | Service failure | Tourists with disabilities | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Behinderte | Disabled persons | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Emotion | Behinderte Arbeitskräfte | Disabled workers | Grundbedürfnisse |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2021.100806 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012591875