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Towards the third generation of performance measurement
Neely, Andy, (2003)
Measuring the performance of owner-managed firms : a systems approach
Matikka, Ari, (2002)
How to measure managerial performance
Sloma, Richard S., (1980)
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S., (2013)
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S., (2010)
How to handle PR disasters? : an examination of the impact of communication response type and failure attributions on consumer perceptions
Mattila, Anna S., (2009)