How do you feel today? : managing patient emotions during health care experiences to enhance well-being
Janet R. McColl-Kennedy, Tracey S. Danaher, Andrew S. Gallan, Chiara Orsingher, Line Lervik-Olsen, Rohit Verma
| Year of publication: |
October 2017
|
|---|---|
| Authors: | McColl-Kennedy, Janet R. ; Danaher, Tracey S. ; Gallan, Andrew S. ; Orsingher, Chiara ; Lervik-Olsen, Line ; Verma, Rohit |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 79.2017, p. 247-259
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| Subject: | Emotions | Health care | Customer experience | Well-being | Patient experiences | Customer journey | Emotion | Gesundheitsversorgung | Beziehungsmarketing | Relationship marketing | Patienten | Patients | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Lebensqualität | Quality of life | Krankenhaus | Hospital | Zufriedenheit | Satisfaction | Experiment | Gesundheit | Health |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2017.03.022 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011745308