How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Tung-Ju Wu and Ruo-Xi Zhang and Jia-Min Li
Year of publication: |
2024
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Authors: | Wu, Tung-Ju ; Zhang, Ruoxi ; Li, Jia-Min |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 1, p. 136-154
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Subject: | COVID-19 | Service quality | Emotional labor | Supervisor–subordinate Guanxi | Work fatigue | Dienstleistungsqualität | Coronavirus | Emotion | Soziales Netzwerk | Social network | Gastronomie | Restaurant industry | China | Arbeitsbedingungen | Working conditions | Arbeitsverhalten | Work behaviour |
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Online Resource