How does service robot anthropomorphism affect human co-workers?
Dewi Tojib, Rahul Sujan, Junzhao Ma and Yelena Tsarenko
| Year of publication: |
2023
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|---|---|
| Authors: | Tojib, Dewi ; Sujan, Rahul ; Ma, Junzhao ; Tsarenko, Yelena |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 4, p. 750-769
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| Subject: | AI type | Anthropomorphism | Employee morale | Perceived job-security threat | Robot resistance | Service robots | Roboter | Robot | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-03-2022-0090 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338203