How information technology automates and augments processes : insights from Artificial-Intelligence-based systems in professional service operations
Martin Spring, James Faulconbridge, Atif Sarwar
| Year of publication: |
2022
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|---|---|
| Authors: | Spring, Martin ; Faulconbridge, James R. ; Sarwar, Atif |
| Published in: |
Journal of operations management. - Bognor Regis : Wiley, ISSN 1873-1317, ZDB-ID 2013293-1. - Vol. 68.2022, 6/7, p. 592-618
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| Subject: | artificial intelligence | customer contact | expertise | information technology | professional services | Künstliche Intelligenz | Artificial intelligence | Informationstechnik | Information technology | Freie Berufe | Professional services | Automatisierung | Automation | IT-Berufe | IT professionals | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Unternehmensdienstleistung | Business services |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/joom.1215 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013466482