"How "Learning by Doing" is Done: Problem Identification in Novel Process Equipment"

When products, processes and services are introduced for the first time totheir intended use environments, things often go wrong: Software is found to haveunanticipated "bugs"; process machines that worked very well in the developmentlaboratory promptly fail when first installed in a factory, and so forth [1]. Thispaper is devoted to learning more about why some problems can be so hard to spotbefore a product or service is deployed in a field environment - and how early useaids in revealing them...