“How may I help you?” Politeness in computer-mediated and face-to-face library reference transactions
| Year of publication: |
2007
|
|---|---|
| Authors: | Carlo, Jessica Luo ; Yoo, Youngjin |
| Published in: |
Information and organization. - Amsterdam [u.a.] : Elsevier, ISSN 1471-7727, ZDB-ID 20370192. - Vol. 17.2007, 4, p. 193-231
|