How Do Registrars Measure UP? - This first comprehensive look at customer satisfaction with ISO 9000 registrars contains some surprising results.
|Year of publication:||
|Authors:||Dusharme, Dirk ; Costello, Chris ; Pyzdek, Thomas|
Quality digest. - Red Bluff, Calif. : QCI International, ISSN 0278-2642, ZDB-ID 10544501. - Vol. 19.1999, 7, p. 30-38
Costello, Chris, (1996)
The six sigma handbook : a complete guide for green belts, black belts, and managers at all levels ; [full coverage of the management systems and statistical tools essential to Six Sigma implementation ; expanded information on lean Six Sigma integrated throughout ; real-world Excel and Minitab examples]
Pyzdek, Thomas, (2010)
Pyzdek, Thomas, (2014)
- More ...