How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store
Laura Lucia-Palacios, Raúl Pérez-López, Yolanda Polo-Redondo
| Year of publication: |
2020
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|---|---|
| Authors: | Lucia-Palacios, Laura ; Pérez-López, Raúl ; Polo-Redondo, Yolanda |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 52.2020, p. 1-11
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| Subject: | Customer satisfaction | Frontline employee competences | Situational circumstance | Kundenzufriedenheit | Kompetenz | Competence | Dienstleistungsqualität | Service quality | Verkaufspersonal | Salespeople | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.101905 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012132197