How Skillsoft stay ahead of the learning curve: content, service and experience are crucial to customer satisfaction

Purpose – The purpose of this paper is to provide an interview with Kevin Young, general manager of Skillsoft Europe, Middle East and Africa. Design/methodology/approach – The paper takes the form of an interview. Findings – The paper discusses the challenges the industry faces, both for learning solution providers and customers. Originality/value – It outlines how Skillsoft has overcome various challenges, and discusses the core beliefs that the company espouse.

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Year of publication:	2013
Authors:	Bell, Gareth
Published in:	Human Resource Management International Digest. - Emerald Group Publishing Limited, ISSN 1758-7166, ZDB-ID 2082534-1. - Vol. 21.2013, 6, p. 37-39
Publisher:	Emerald Group Publishing Limited
Subject:	Learning and development \| Elearning \| Technology \| Mobile learning \| Social collaboration \| Customer service \| Training \| Learning \| Development \| Customer service management

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Type of publication:	Article
Type of publication (narrower categories):	viewpoint
Language:	English
Other identifiers:	10.1108/HRMID-08-2013-0068 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014754295