HOW USEFUL WAS IT?: THE PROBLEM OF EVALUATING IN‐HOUSE TRAINING PROGRAMMES

Focuses on the difficulties which arise from trying to monitor and evaluate in‐house company training courses – making sure that knowledge and skills obtained on the programme are put into practice back in the workplace and provide real benefits for the company. While it is stressed that evaluation can never be an exact science, proposes a five‐level approach to the problem, focusing on (1) the learning environment, (2) knowledge learned, (3) skills applied, (4) behaviour modification and (5) business performance. With this model being adopted at British Aerospace, Brough, in connection with its management development programmes explores how effective this approach is proving. Hopefully, it may be useful to others undertaking similar exercises.