How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Debbie Isobel Keeling, Kathleen Keeling, Ko de Ruyter, Angus Laing
| Year of publication: |
2021
|
|---|---|
| Authors: | Keeling, Debbie I. ; Keeling, Kathleen ; Ruyter, Ko de ; Laing, Angus |
| Subject: | Dialogic engagement | Dialogue | Healthcare services | Complex services | Value co-creation | Value co-destruction | Knowledge resources | Patients | Healthcare professionals | Kundenintegration | Customer integration | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Patienten | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital | Service-Dominant Logic | Service-dominant logic |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11747-020-00737-z [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012434104