'How Would You Measure Something Like That?': Quality in a Retail Bank
| Year of publication: |
1997
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|---|---|
| Authors: | Knights, David ; McCabe, Darren |
| Published in: |
Journal of management studies : JMS. - Oxford : Blackwell, ISSN 0022-2380, ZDB-ID 2424976. - Vol. 34.1997, 3, p. 371-388
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