HR MANAGEMENT - Keeping HR on the Inside - Get cost savings and added value with insourcing -- A shared services HR model.
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HRMagazine : on human resource management. - Alexandria, Va : Society for Human Resource Management, ISSN 1047-3149, ZDB-ID 10496026. - Vol. 49.2004, 10, p. 56-61
EMPLOYMENT & STAFFING - Call Centers Come Home - To reap the potential benefits of using home-based call center workers, employers must look carefully at such issues as selection, training and compensation.
Frase-Blunt, Martha, (2007)
Frase-Blunt, Martha, (2005)
Frase-Blunt, Martha, (2004)
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