Human-robot collaboration in service recovery : examining apology styles, comfort emotions, and customer retention
Hong Ngoc Nguyen, Ngoc Tran Nguyen, Murat Hancer
| Year of publication: |
2025
|
|---|---|
| Authors: | Nguyen, Hong Ngoc ; Nguyen, Ngoc Tran ; Hancer, Murat |
| Subject: | Human-robot collaboration | Behavioral intentions | Consumption emotions | Economic recovery | Service robots | Social recovery | Emotion | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Roboter | Robot |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.104028 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015358608