Human versus robot : comparing service agents in hospitality settings : insights from a field study
Alexander Lennart Schmidt, Klaas Koerten, Aarni Tuomi, Dahlia El-Manstrly, Karoline Wiegerink
| Year of publication: |
2025
|
|---|---|
| Authors: | Schmidt, Alexander Lennart ; Koerten, Klaas ; Tuomi, Aarni ; El-Manstrly, Dahlia ; Wiegerink, Karoline |
| Published in: |
Strategic change. - New York, NY : Wiley Interscience, ISSN 1099-1697, ZDB-ID 2002166-5. - Vol. 34.2025, 4, p. 559-575
|
| Subject: | digital technology | field study | hospitality | hospitality experience | hotel | service robots | Krankenhaus | Hospital | Roboter | Robot | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Gastgewerbe | Hospitality industry | Feldforschung | Field research |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/jsc.2637 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015458639