Humanoid service robots : customer expectations and customer responses
Moritz Merkle
| Year of publication: |
[2021]
|
|---|---|
| Authors: | Merkle, Moritz |
| Institutions: | Springer Fachmedien Wiesbaden (publisher) |
| Publisher: |
Wiesbaden : Springer Gabler |
| Subject: | Roboter | Robot | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Serviceroboter | Dienstleistungsangebot | Verbraucherzufriedenheit |
| Description of contents: | Table of Contents [gbv.de] ; Description [deposit.dnb.de] |
| Extent: | xxii, 232 Seiten Illustrationen, Diagramme |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift |
| Language: | English |
| Thesis: | Dissertation, Technical University of Darmstadt, 2020 |
| ISBN: | 978-3-658-34439-9 ; 978-3-658-34440-5 |
| Other identifiers: | 10.1007/978-3-658-34440-5 [DOI] |
| Classification: | Marketing |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012518172