Humanoid Service Robots : Customer Expectations and Customer Responses

by Moritz Merkle

1 Introduction -- 2 Conceptual Background -- 3 Method -- 4 Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters -- 5 Study 2: A Cross-Country Comparison of Attitudes toward Humanoid Service Robots -- 6 Study 3: Beyond the Call of Duty: The Impact of Innovative Service Behavior by Robots on Customer Delight -- 7 Study 4: Customer Responses to Service Robots: Comparing Human-Robot Interaction with Human-Human Interaction -- 8 Overall Discussion.

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Year of publication:	2021 ; 1st ed. 2021.
Authors:	Merkle, Moritz
Publisher:	2021.: Wiesbaden : Springer Fachmedien Wiesbaden 2021.: Wiesbaden : Imprint: Springer Gabler
Subject:	Roboter \| Robot \| Kundenservice \| Customer service \| Dienstleistungsqualität \| Service quality \| Konsumentenverhalten \| Consumer behaviour \| Kundenzufriedenheit \| Customer satisfaction \| Serviceroboter \| Dienstleistungsangebot \| Verbraucherzufriedenheit
Description of contents:	Description [swbplus.bsz-bw.de]

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Extent:	1 Online-Ressource (XXII, 232 p. 29 illus., 6 illus. in color.)
Series:	Neue Perspektiven der marktorientierten Unternehmensführung Springer eBook Collection
Type of publication:	Book / Working Paper
Type of publication (narrower categories):	Hochschulschrift
Language:	English
Thesis:	Dissertation, Technical University of Darmstadt, 2020
ISBN:	978-3-658-34440-5 ; 978-3-658-34439-9 ; 978-3-658-34441-2
Other identifiers:	10.1007/978-3-658-34440-5 [DOI]
Classification:	Marketing
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012585307