"I do not know" : an examination of reactions to virtual agents that fail to answer the user's questions
Magnus Söderlund
| Year of publication: |
2024
|
|---|---|
| Authors: | Söderlund, Magnus |
| Subject: | competence | humility | knowledge | perceived service quality | Virtual agents | Dienstleistungsqualität | Service quality | Wissensmanagement | Knowledge management | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Virtuelle Realität | Virtual reality | Kompetenz | Competence |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09593969.2023.2253003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014559025