'I Want to Get Even Before I Quit.' Bullying, Counterproductive Work Behavior, and Turnover Intention Among Kitchen Professionals

While bullying is an on-going phenomenon in the workplace, the scope and magnitude varies considerably depending on occupation, business segment and activity sector. This research investigates the impact of bullying (psychological harassment, threat to professional status and social isolation) on counterproductive work behavior (CWB). Participants were 309 kitchen employees recruited from 12 luxury hotels located in Seoul, South Korea. The study found that all three forms of bullying affect CWB towards the organization (CWB-O) as well as people (CWB-P). Furthermore, CWB-O and CWB-P are associated with turnover intentions. Implications for practices in human resources and hospitality management are discussed