"I want to help but customers mistreat me" : the dual moderating role of prosocial motivation on the impact of customer mistreatment
Wenzhu Lu, Jialiang Pei, Xiaolang Liu, Lixun Zheng, and Jianping Zhang
| Year of publication: |
2025
|
|---|---|
| Authors: | Lu, Wenzhu ; Pei, Jialiang ; Liu, Xiaolang ; Zheng, Lixun ; Zhang, Jianping |
| Subject: | Customer mistreatment | Ego depletion | Proactive service performance | Prosocial motivation | Psychological detachment inhibition | Konsumentenverhalten | Consumer behaviour | Motivation | Leistungsmotivation | Work motivation | Beziehungsmarketing | Relationship marketing | Soziales Verhalten | Social behaviour | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Emotion | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2024-0480 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015210210