Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Liziane Silva Menezes, Miguel Afonso Sellitto, Titiane Pereira Librelato, Miriam Borchardt and Giancarlo Medeiros Pereira
| Year of publication: |
2016
|
|---|---|
| Authors: | Menezes, Liziane Silva ; Sellitto, Miguel Afonso ; Librelato, Tatiane Pereira ; Borchardt, Miriam ; Pereira, Giancarlo Medeiros |
| Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 22.2016, 3, p. 438-457
|
| Subject: | Perceived quality | Service management | E-service | Quality dimensions | Customer quality service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Dienstleistungsmanagement | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BPMJ-07-2015-0100 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011578058