Identification of opinion trends using sentiment analysis of airlines passengers' reviews
Siavash Farzadnia, Iman Raeesi Vanani
| Year of publication: |
2022
|
|---|---|
| Authors: | Farzadnia, Siavash ; Vanani, Iman Raeesi |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 103.2022, p. 1-12
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| Subject: | Customer opinions | Management recommendations | Passenger satisfaction | Sentiment analysis | Topic modeling | Kundenzufriedenheit | Customer satisfaction | Emotion | Passagierluftverkehr | Air passenger transport | Konsumentenverhalten | Consumer behaviour | Fluggesellschaft | Airline | Beziehungsmarketing | Relationship marketing | Personalisierung | Personalization | Social Web | Social web | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2022.102232 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013364304