Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Bilal Ahmad, Da Liu, Naeem Akhtar and Muhammad Imad-ud-Din Akbar
| Year of publication: |
2022
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|---|---|
| Authors: | Ahmad, Bilal ; Liu, Da ; Akhtar, Nadeem ; Akbar, Muhammad Imad Ud Din |
| Published in: |
Asia Pacific journal of marketing and logistics. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 34.2022, 10, p. 2331-2349
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| Subject: | Aggressive sales management | Deep acting | Ethical leadership | Multilevel analysis | Service recovery performance | Surface acting | Verkauf | Selling | Führungsstil | Leadership style | Beschwerdemanagement | Complaint management | Verkaufspersonal | Salespeople | Dienstleistungsqualität | Service quality | B-to-B-Marketing | Business-to-business marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-03-2021-0222 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013553003