Identifying and measuring customer delight in the hospitality industry
Dalilis Escobar Rivera, Martí Casadesús Fa, and Alexandra Simon Villar
| Year of publication: |
2021
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|---|---|
| Authors: | Rivera, Dalilis Escobar ; Casadesús, Martí ; Simon, Alexandra |
| Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - [Elmsford, NY] : Cognizant Communication Corporation, ISSN 1943-3999, ZDB-ID 2267000-2. - Vol. 26.2021, 1, p. 1-10
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| Subject: | Customer delight | Basic emotions | Hospitality industry | Gastgewerbe | Emotion | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Krankenhaus | Hospital | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3727/108354220X15758301241909 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012438423