Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
Year of publication: |
2017
|
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Authors: | Bouranta, Nancy ; Psomas, Evangelos L. ; Pantouvakis, Angelos |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 29.2017, 1, p. 147-166
|
Subject: | Total quality management | Greece | Company performance | Hotel industry | Hotellerie | Qualitätsmanagement | Quality management | Griechenland | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement |
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