If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology
Mark S. Rosenbaum; IpKin Anthony Wong
| Year of publication: |
2015
|
|---|---|
| Authors: | Rosenbaum, Mark S. ; Wong, IpKin Anthony |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 9, p. 1862-1868
|
| Subject: | Self-service technology | Hospitality | Technology | Macau | Technology preferences | Selbstbedienung | Self-service | Krankenhaus | Hospital | Technischer Fortschritt | Technological change | Technologie | Innovationsakzeptanz | Innovation adoption | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011384143