Illuminating the unseen : how and why operational transparency mitigates customer dissatisfaction in platform-based services
Peihao Wang, Laurie Wu, Yuan Wang
| Year of publication: |
2025
|
|---|---|
| Authors: | Wang, Peihao ; Wu, Luorong ; Wang, Yuan |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 199.2025, Art.-No. 115574, p. 1-14
|
| Subject: | Customer Dissatisfaction | Operational Transparency | Perceived Service Effort | Platform Service | Service Guarantee | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2025.115574 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015446539