Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model
Neerpal Rathi
| Year of publication: |
2014
|
|---|---|
| Authors: | Rathi, Neerpal |
| Published in: |
South Asian journal of management : SAJM. - Hyderabad : AMDISA, ISSN 0971-5428, ZDB-ID 2446149-0. - Vol. 21.2014, 4, p. 54-71
|
| Subject: | Emotional intelligence | Emotional labor | Job performance | Customer satisfaction | Service organizations | Intelligenz | Intelligence | Emotion | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Arbeitsleistung | Kundenservice | Customer service | Verhalten in Organisationen | Organizational behaviour | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010519710