Impact of service quality, customer satisfaction and switching costs on customer loyalty
Year of publication: |
2020
|
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Authors: | Nguyen Thanh Do ; Pham Thanh Van ; Tran Dung Manh ; Pham Thi Bich Duyen |
Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 7.2020, 8, p. 395-405
|
Subject: | E-banking | Customer Loyalty | Customer Satisfaction | Service Quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Wechselverhalten | Switching behaviour | Electronic Banking | Electronic banking | Konsumentenverhalten | Consumer behaviour | Privatkundengeschäft | Personal banking |
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