Impact of service quality, customer satisfaction and switching costs on customer loyalty
Do Thanh Nguyen, Van Thanh Pham, Dung Manh f Tran, Duyen Bich T. Pham
| Year of publication: |
2020
|
|---|---|
| Authors: | Nguyen Thanh Do ; Pham Thanh Van ; Tran Dung Manh ; Pham Thi Bich Duyen |
| Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 7.2020, 8, p. 395-405
|
| Subject: | E-banking | Customer Loyalty | Customer Satisfaction | Service Quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Electronic Banking | Electronic banking | Wechselverhalten | Switching behaviour | Konsumentenverhalten | Consumer behaviour |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.13106/jafeb.2020.vol7.no8.395 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012670698