Impact of service quality on consumer perception with reference to multi e-retailers
Dr. Garima Malik and Manpreet Kaur Oberoi
| Year of publication: |
December 2016
|
|---|---|
| Authors: | Malik, Garima ; Oberoi, Manpreet Kaur |
| Published in: |
Global journal of business management : GJBM. - New Delhi : Global Vision Publ. House, ISSN 0973-8533, ZDB-ID 2413232-9. - Vol. 10.2016, 2, p. 55-70
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| Subject: | Service Quality | Customer Satisfaction | Trust | Wensite Interfase | Personalization | Pricing | e-commerce | consumer perception | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Vertrauen | Confidence | Wahrnehmung | Perception |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011664326