Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Year of publication: |
2021
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Authors: | Zaid, Sudirman ; Palilati, Alida ; Madjid, Rahmat ; Bua, Hasanuddin |
Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 8.2021, 1, p. 961-970
|
Subject: | Service Recovery | Customer Satisfaction | Corporate Image | Customer Loyalty | Logistics Companies | Konsumentenverhalten | Consumer behaviour | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Firmenimage | Corporate reputation | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management |
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