Impact of servicescape dimensions on customer satisfaction and behavioural intentions : a case of casual dining restaurants
Sonali Arora, Rahul Gupta, Sangeeta Gupta, Manoj Kumar Mishra
| Year of publication: |
2024
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|---|---|
| Authors: | Arora, Sonali ; Gupta, Rahul ; Gupta, Sangeeta ; Mishra, Manoj Kumar |
| Published in: |
International journal of work innovation : IJWI. - Genève [u.a.] : Inderscience Enterprises, ISSN 2043-9040, ZDB-ID 3004215-X. - Vol. 5.2024, 4, p. 333-346
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| Subject: | behavioural intention | casual dining restaurants | customer satisfaction | customers servicescape | employee servicescape | physical servicescape | social servicescape | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Ladengestaltung | Store design |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJWI.2024.142028 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015210248