IMPACT OF WEB-BASED TRAINING ONKNOWLEDGE MANAGEMENT IN COMPANIES

Companies need to improve their knowledge environments andbases, their ways of acquiring and creating new knowledge andtheir learning abilities. They also need to make efficient use ofnew technologies in relation to knowledge management (KM) inorder to survive and be competitive. Training facilitated byeLearning 2.0 (which is based on Web 2.0: Web-based training)is an important tool which enables KM to become arevolutionary method of workforce empowerment equippingusers with the skills and knowledge needed to turn change intoadvantage. In this paper we discuss how to organize Web-basedtraining to support KM in small and medium-sized companies(SMEs) which particularly need help. Some SMEs have focusedon KM using it as an innovation capability enabler, but many ofthe practiced KM approaches have failed. Life long learning(LLL) strategies were missing. We give as an example aEuropean eLearning project coordinated by the author.Strategies were developed to enable SMEs to take full advantageof eLearning in their Web-based training. We involved SMEsand eLearning experts in a European community of practice(CoP) to share their learning and knowledge and to develop acollaboration of learning and KM resources.