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Impacts of information technology use in business support agencies services

New technologies liek the Internet offer many possibilities of work and life, e.g. new knowledge-based applications in economy. Beside the advantages of applications of the new technologies also negative consequences appear when using the Internet and different "virtual forms" of work, learning and social life. This paper deals with aspects of the Internet use and with a project about the development of new integrated concepts for (regional and local) economic development, by Internet-based knowledge preocessing and learning in business support agencies (BSA) in Germany.

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Year of publication:	2002
Authors:	Hamburg, Ileana ; Rehfeld, Dieter ; Widmaier, Brigitta
Published in:	Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen In: Camacho, E.F. / Basánez, L. / Puente, J. A. de la (eds.): 15th Triennial World Congress of the International Federation of Automatic Control: preprints. CD-ROM. Oxford u.a.: Pergamon Press, 5 p.
Publisher:	Institut Arbeit und Technik <Gelsenkirchen>
Subject:	Wirtschaftliche Entwicklung \| Arbeitsprozess

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1. Introduction
2. The use of advanced information technologies and knowledge
3. Impacts of the internet use
4. The use of the internet in organisations
5. An experiment in using the internet in a social space: managing knowledge and learning by an integrated approach in BSA
6. A learning environment within the experiment
7. Conclusion

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