Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Michael Leyer, Daniel Kronsbein, Richard Willis, Ayon Chakraborty and Jürgen Moormann
| Year of publication: |
1-15 June 2016
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| Authors: | Leyer, Michael ; Kronsbein, Daniel ; Willis, Richard ; Chakraborty, Ayon ; Moormann, Jürgen |
| Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 54.2016, 11/12 (1/15.6.), p. 3229-3242
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| Subject: | shop-floor control | service system implementation | financial services | service operations | Australien | Australia | Deutschland | Germany | Finanzdienstleistung | Financial services | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Einführung | Implementation | Finanzsektor | Financial sector | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/00207543.2015.1085656 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011496958