Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Chun-Min Kuo and Hsi-Tien Chen (Department of Leisure Industry Management, National Chin-Yi University of Technology, Taichung, Taiwan), Ernest Boger (Department of Hospitality and Tourism Management, University of Maryland Eastern Shore, Princess Anne, Maryland, USA)
| Year of publication: |
July-September 2016
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|---|---|
| Authors: | Kuo, Chun-Min ; Chen, Hsi-Tien ; Boger, Ernest |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 25.2016, 5/6, p. 748-770
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| Subject: | city hotel | kano model | quality function deployment (QFD) | service quality | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2016.1096225 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011578957