Improving consumer satisfaction through shopping app features : a Kano-based approach
Kathrin Sinemus, Stephan Zielke, Thomas Dobbelstein
| Year of publication: |
2025
|
|---|---|
| Authors: | Sinemus, Kathrin ; Zielke, Stephan ; Dobbelstein, Thomas |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 85.2025, Art.-No. 104243, p. 1-17
|
| Subject: | Consumer satisfaction | Kano model | Segmentation analysis | Shopping app features | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Mobile Anwendung | Mobile application | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2025.104243 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015441834