Improving efficiency in service systems by performing and storing "preliminary services"
Gabi Hanukov, Tal Avinadav, Tatyana Chernonog, Uriel Spiegel, Uri Yechiali
| Year of publication: |
March 2018
|
|---|---|
| Authors: | Hanukov, Gabi ; Avinadav, Tal ; Chernonog, Tatyana ; Spiegel, Uriel ; Yechiali, Uri |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 197.2018, p. 174-185
|
| Subject: | Queueing systems | Server's idle time | Preliminary services | Performance measures | Cost analysis | Warteschlangentheorie | Queueing theory | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijpe.2018.01.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011820954