Improving processes in financial service organizations : where to begin?
Year of publication: |
2012
|
---|---|
Authors: | Lokkerbol, Joran ; Does, Ronald J. M. M. ; Mast, Jeroen de ; Schoonhoven, Marit |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 29.2012, 9, p. 981-999
|
Subject: | Finanzdienstleistung | Financial services | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Lean Management | Lean management |
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