Improving Quality in Business Process Outsourcing - Achieve Process and Service Quality with Technology

To improve the quality of their customers' processes, outsourcing providers need to leverage various measures, including proven process-change methodologies, people skills, and technology. While the impact of process optimization and people skills on quality is generally clear to both BPO customers and providers, the impact of technology is often not fully understood and thus tends to be underutilized.

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Year of publication:	2008-08
Authors:	Burgarth, Sebastian ; Meissner, Joern ; Li, Hongyan
Institutions:	Department of Management Science, Management School
Subject:	BPO \| Quality \| Business Process Outsourcing \| Technology \| SAP

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Extent:	text/html
Series:	Working Papers.
Type of publication:	Book / Working Paper
Notes:	Published as SAP Insight No 50-091-185 (August 2008) Number MRG/0010 9 pages
Classification:	O3 - Technological Change; Research and Development
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10005090714