Improving risk assessment for customer-oriented FMEA
Pisut Koomsap and Thuangporn Charoenchokdilok
| Year of publication: |
December 2018
|
|---|---|
| Authors: | Pisut Koomsap ; Thuangporn Charoenchokdilok |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 13, p. 1563-1579
|
| Subject: | FMEA | Kano model | customer involvement | customer dissatisfaction | risk assessment | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Risiko | Risk | Dienstleistungsqualität | Service quality | Risikomanagement | Risk management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1274229 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011962110