Improving self-regulated learning competencies of service employees : roles of regulatory appraisals and supportive resources
A. Banu Elmadag, Mehmet Okan and Ece Kurtuldu
| Year of publication: |
2023
|
|---|---|
| Authors: | Elmadag, A. Banu ; Okan, Mehmet ; Kurtuldu, Ece |
| Subject: | Commitment to service quality | Customer feedback | Self-efficacy | Self-regulated learning | Service employees | Social capital | Supervisory support | Dienstleistungsqualität | Service quality | Sozialkapital |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOCM-04-2022-0122 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014280548