Improving services supply management in the defense sector : how the procurement process affects B2B service quality
Timothy G. Hawkins; Michael J. Gravier; David Berkowitz; William A. Muir
| Year of publication: |
2015
|
|---|---|
| Authors: | Hawkins, Timothy G. ; Gravier, Michael J. ; Berkowitz, David ; Muir, William A. |
| Published in: |
Journal of purchasing and supply management. - Amsterdam : Elsevier Science, ISSN 1478-4092, ZDB-ID 2111016-5. - Vol. 21.2015, 2, p. 81-94
|
| Subject: | Services | Procurement | Supply management | Service quality | Information processing theory | Structural equation modeling | Defense | Dienstleistungsqualität | Beschaffung | Lieferantenmanagement | Supplier relationship management | Lieferkette | Supply chain | Qualitätsmanagement | Quality management | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011299130