IMPROVING SMALL BUSINESSES’ EXPERIENCE OF GOVERNMENT SERVICES

The Small Business Service (SBS) defines small businesses’ experience of government services as any interaction they may experience with government, including tax and regulatory transactions and guidance, business support, selling to government, and consultations. The government’s main objective in improving small businesses’ experience of government services is to make services more coherent, accessible and of better quality. It proposes to do this through:• SBS working with other government departments to simplify and develop a more coherent approach to service design and delivery.• Assessing and increasing small business satisfaction with government services, particularly business support services.• Putting the customer first in the delivery of government services by ensuring that services are tailored more closely to small businesses’ needs.[...]